Upon booking a retreat with us, these terms and conditions form as a binding agreement between Burgundy Roots Retreats and the Traveler. By starting a booking with us, you hereby confirm that you've read, understand and agree to these terms and conditions, including the cancellation policy.
Burgundy Roots Retreats will not provide:
Please note that any delay caused by accidents or traffic on airport drop-off day will not be covered by Burgundy Roots. If traffic or an accident causes a guest to miss their flight, they are responsible for their own flight arrangements.
Forms of Payment
Credit/debit card payments via Wetravel
Burgundy Roots prides itself in unique and curated travel experiences. In order for us to fulfil our promise, we must pay our suppliers ahead of time. Please note that once your deposit is processed, it cannot be recuperated as our suppliers are paid upfront months ahead of time. Thank you for your understanding. Please read carefully through our cancellation policy and message us if you have any questions.
Deposit/payment terms
A non-refundable deposit must be received within the time specified at the time of booking in order to confirm your booking and avoid automatic cancellation. If you are unable to attend for whatever reason, you may transfer the trip to a family member or friend.
Cancellation charges
Please note that deposits are non-refundable. In the event of a travel ban due to COVID-19 or any other unforeseen circumstances, retreat dates will be altered to a later date. No refunds will be granted. Discomfort/unease with regards to travel or quarantine upon return will not be considered. All payments are final and non-refundable.
EXCEPTIONS: Should you test positive for COVID-19 prior to the trip, Burgundy Roots will grant a credit and funds will not be lost. They may be used on a later retreat (no refunds granted).
Final payment
Final payments are due 60 days prior to the trip (Any cancellation made 60 days or more prior to the trip is subject to a 50% penalty (your card will be charged another 25% of the retreat fee).
Any cancellation made 59 days or less prior to the trip is subject to full payment of the retreat fee.
Travel documents
Proof of citizenship, passports, visas, tourist cards, health recommendations, inoculations (where required), and compliance with customs regulations are your responsibility. Burgundy Roots Retreats shall not be responsible if boarding or entry is denied or delayed or if cancellation charges are imposed or additional costs incurred as a result of the failure to provide required travel documents. All information should be confirmed directly with the appropriate government consulate or tourist office in advance of departure. If a birth certificate is being used, please make sure it is an original or certified copy with a raised seal, and bring an additional government-issued picture I.D. (such as a driver’s license).
Unaccompanied minors
Minors must be accompanied by a parent or legal guardian. Special requirements may apply in the event a minor is travelling with a guardian or with only one parent, including but not limited to notarized parental permission. There may be special requirements and restrictions for groups of minors travelling such as chaperone ratios, damage deposits, and other requirements. Please inquire for more information.
Special requirements for children travelling with only one parent:
For entry to some countries such as Mexico, minors under 18 years of age must travel with the consent of both parents. If a minor is travelling with only one parent, that parent must hold a notarized letter of consent from the absent legal parent or a copy of the legal document giving that parent sole custody. If one parent is deceased, a copy of the death certificate is necessary. If a minor is travelling without legal parents, a notarized letter of consent must be submitted and signed by the legal parents. Please confirm travel requirements with the consulate.
Sport programs
You are not obligated to participate in activities or sports programs. Sports and other similar activities intrinsically involve risk of physical injury greater than that encountered in daily life. When you participate in a sports program or similar activity during the vacation, you do so at your own risk. You must exercise all necessary care and caution, having regard to the nature of the activity, the terrain, location, climate, co-participants and other circumstances. You must ensure that you are physically capable to participate in such activities.
Liability
Burgundy Roots Retreats does not own, manage, control or operate any transportation vehicle, hotel, boat, restaurant or other supplier of services. Other independent third parties provide transportation, transfers and accommodations, sightseeing excursions and certain other services (such deep-sea fishing, horseback riding, etc). Such parties are independent contractors and not employees or agents of Burgundy Roots Retreats. All arrangements with such independent contractors are made solely for your convenience and are at your own risk. You agree not to make any claims against Burgundy Roots Retreats for loss or damage to baggage or property, or for personal injuries or death, or for any loss from delay arising out of the acts, omissions or negligence of any independent contractors, such as air carriers, hotels, excursion providers, restaurateurs, transportation providers, or Medical personnel. Neither Burgundy Roots Retreats nor their agents, servants, or employees, nor your travel agent assume responsibility for any claim, action, cause of action, injuries, losses or damages arising from the actions of third-party contractors supplying services on the vacation, including but not limited to, reservations, transportation, hotel, food, or sightseeing services, failure of aircraft or water craft, or any other means of transportation, missed connections, lost or stolen items, costs or expenses arising out of injury, gambling losses, accident or death, quarantine, disturbance, government restrictions or regulations, damage, loss or delay of baggage or other property, inconvenience, loss of enjoyment, loss of pay, disappointment, mechanical breakdown, government actions, strike, lockouts, war, terrorism, weather, acts of god, force majeure or other factors or causes beyond our control.
Personal property
Under no circumstances may dangerous articles such as controlled substances, firearms, explosives and cylinders containing compressed air or combustible substances be contained in any baggage or brought into any of the accommodation provided by Burgundy Roots Retreats.
Itinerary or program changes
Burgundy Roots Retreats reserves the right to withdraw or modify resorts, tours, itineraries, programs, sports activities or facilities at any time without notice and without liability. During local or national holidays, certain facilities such as museums, sightseeing tours or shopping may be limited. In the event of force majeure, including but not limited to strikes, lockouts, riots, weather conditions, technical difficulties or for any other reason whatsoever, Burgundy Roots Retreats may at any time and without prior notice, cancel, advance, postpone or deviate from any vacation package and shall not be obliged for any loss whatsoever to you by reason of such cancellation, advancement, postponement, deviation or substitution.
Refusal of travel
You may be asked to leave a resort or deplane at any time without refund if you are (i) unfit for travel (ii) a risk or danger to yourself or (iii) a disturbance or danger to others. In such event, you shall not be entitled to any refund, and you shall be responsible for all lodging, meals, return transportation or other expenses incurred.
Transfers
Transfers between airports and resorts are on a group basis, either by coach, van or taxi (at the selection of Burgundy Roots Retreats). If you have arranged your own air transportation, you must transfer at your own expense.
