Who we are

We are Burgundy Roots Inc., registered in Toronto, Canada, and our website is https://burgundyroots.com.

This Privacy Policy is designed to help you understand everything you need to know about the what, why and how we gather your data, process it and protect it. We take this responsibility very seriously and advise you to read through this document to familiarize yourself well with our practices.

By accessing and using our website, applications and services, you signify that you have read, understood and agree to our collection, storage, use and disclosure of your personal information as described here in our Privacy Policy.

If there's anything you don't understand or if you have any questions, please feel free to contact us through info@burgundyroots.com.

What personal data we collect and why we collect it

• Voluntarily-submitted information

We may collect personal information from you, such as your name or email address, from the contact form which you fill on our website.

When you sign up for one of our Retreats through our third-party partner WeTravel, additional information we collect are for the purpose of arranging your booking and reservations, and these may or may not include include your age, gender, nationality, residency, phone number, emergency contact information, passport and visa information, travel medical information, travel insurance details, Covid vaccination details, flight booking details, nutritional preferences, retreat reviews, and any other information you provide us.

• Automatically-collected information

We automatically collect certain information about you and the device with which you access our website. For example, we will log your IP address, operating system type, browser type, referring website, pages you viewed, and the dates/times when you accessed our website. We may also collect information about actions you take when using our website, such as links clicked.

• Cookies

We may log information using cookies, which are small data files stored on your browser by our website. We may use both session cookies, which expire when you close your browser, and persistent cookies, which stay on your browser until deleted, to provide you with a more personalized experience on our website. You may read more about this in our Cookies Policy page.

• Embedded content from other websites

Embedded content on this website behaves in the exact same way as if the visitor has visited the other website. These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

How we use your data

We may use the information collected in the following ways:

• To carry out internal admin work.
• For the purposes of arranging your Retreat and offering or booking travel services, such as picking you up at the airport or reserving your accommodation.
• To better understand your needs as a customer and determine eligibility for our products and services.
• To send you promotional information related to your contact requests and inquiries. Each of our emails will provide information on how to opt-out of future mailings.
• To respond to your inquiries.
• To provide ongoing service and support, including resolution of any issues with our services.
• To operate and maintain our website, and to track and measure analytics on our website.
• To protect, investigate, and deter against unauthorized or illegal activity.

Who we share your data with

We may share your information with third parties when you explicitly authorize us to share your information. Additionally, our website may use third-party service providers to service various aspects of the website. Each third-party service provider’s use of your personal information is dictated by their own respective privacy policies.

Our website currently uses the following third-party service providers: Elfsight Contact Forms, WeTravel, Google Analytics, Hotjar, Facebook Pixels. At this time, your personal information is not directly shared with any other third-party applications. This list may be amended from time to time in our sole discretion.

Except when required by law, we will not sell, distribute, or reveal your email addresses or other personal information without your consent; however, we may disclose or transfer personal information collected through our website to third parties who acquire all or a portion of our business, which may be the result of a merger, consolidation, or purchase of all or a portion of our assets, or in connection with any bankruptcy or reorganization proceeding brought by or against us.

How long we retain your data

We will only retain your personal data for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.

Where we keep your data

We know how much data security matters to all our customers. Unfortunately, no collection or transmission of information over the Internet or other publicly accessible communications networks can be guaranteed to be 100% secure, and therefore, we cannot ensure or warrant the security of any such information. Nevertheless, we will treat your data with the utmost care and take all appropriate steps to protect it.

We store your data is a secure database using ‘https’ technology and access to your personal data is password-protected. Only our company's staff has access to this database. We do not store sensitive data such as payment card information on our database with all payments being processed directly through the card processor. We regularly monitor our system for possible vulnerabilities and attacks.

Governing Law

This Privacy Policy is governed by the laws of Canada without regard to its conflict of laws provision. You consent to the exclusive jurisdiction of the courts in connection with any action or dispute arising between the parties under or in connection with this Privacy Policy except for those individuals who may have rights to make claims under Privacy Shield, or the Swiss-US framework.

The laws of Canada, excluding its conflicts of law rules, shall govern this Agreement and your use of the website. Your use of the website may also be subject to other local, state, national or international laws.

By using Burgundy Roots or contacting us directly, you signify your acceptance of this Privacy Policy. If you do not agree to this Privacy Policy, you should not engage with our website or use our services. Continued use of our website, direct engagement with us, or following the posting of changes to this Privacy policy that do not significantly affect the use of disclosure of your personal information will  mean that you accept those changes.

What rights you have over your data

• If you have filled in our contact form, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us.
• You can also request that we amend or update your personal information.
• You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
• You may opt-out of future email communications by following the unsubscribe links in our emails.
• You have the right to have us restrict the processing of your personal data and ensure that processing only takes place with your consent or for legal purposes.
• If you wish to object to the way we use, or have used, any of your personal data then you may do so freely. You can lodge a complaint. We will always try to maintain the highest standards and trust that our customers have in us as a company. In order to achieve this, we do request that any complaints be first brought to our attention so we can properly investigate matters; if however you would like to complain about us to a supervisory authority, you may do so.

Kindly note that you may exercise any of the rights mentioned above by simply sending us your request to info@burgundyroots.com.

Modifications

From time to time it may be necessary for us to amend or make revisions to this Privacy Policy. If we make a change to the Policy, the revised version will be posted on our website and the date mentioned. Please refer to this Privacy Policy for the latest information about our personal information practices.

Last updated on 3rd April, 2022.